Business

Delivering Remarkable, Unmatched Customer Service

Google+ Pinterest LinkedIn Tumblr

FarraTech_Play_ButtonCustomer service is pinnacle to FarraTech”s business bottomline.

FarraTech, based in Norcross, is employee-owned and has been in business for 23 years. It”s products and services include, but are not limited to, manufacturing of toners for printers, printer and copier equipment sales, leasing, and repair services.

“Our unique employee-owned structure means every FarraTech team member is empowered to provide our customers with an exceptional service experience,”# says FarraTech President and CEO Maria Mendillo, “They each have a vested interest in serving the customer well.”#

Mendillo”s entire team takes pride in getting to know their customers and more often than not, to a person, that can identify an anomaly in an order saving time and expense for their clients. “We have several national and local accounts. We work with them to solve logistics, standardization and consolidation of toner and the printer and copier fleet, resulting in noticable cost reduction and improved services,”# she says. In addition, FarraTech”s manufacturer-certified technicians are second to none, many with more than 30 years of experience.

At FarraTech, each branded cartridge is manufactured in the U.S., by hand, at the company”s 12,000-square-foot facility in Norcross, as well as warehouses in south Atlanta and Dallas, Texas. The company utilizes eco-friendly, handcrafted, remanufactured toner cartridges, making the customer”s cost up to 40 percent less than comparable national brand cartridges. Plus, their preventative maintenance programs guarantee these cartridges have a very low failure rate.

With Mendillo”s leadership, FarraTech has received a number of accolades, including Partnership Gwinnett”s Small Manufacturer of the Year and the Gwinnett Chamber”s 2012 and 2013 Pinnacle Small Business award. Mendillo credits her company”s accomplishments to a strong business philosophy, a blend of “old school” values and progressive execution that gives each team member an opportunity to be productive.

“As my father always said, “You work the same for a dime as you do a dollar,” meaning always give your all, no matter how much is made, promoting personal and professional integrity among employees to make your customer needs the number one priority,”# she says. “This is FarraTech”s mission: We do not just want to sell our customers toner, we want to create trust and a lasting partnership to be a part of their success story.”#

No matter how big or small the account, the FarraTech team will always analyze the customer”s need and develop an equipment, usage and service plan to yield the best cost and best efficiency, and with the greenest possible impact.

For more information, call Farratech today at 770-582-1188 or visit www.farratech.com to get started.