Jackson Electric Membership Corporation (EMC) has been recognized as a 2014 Customer Champion–one of 50 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must excel, not only within their own industry, but also among the 9 industries included in the Customer Champions analysis by J.D. Power. To determine the J.D. Power 2014 Customer Champions, J.D. Power examined five factors, including: People, Presentation, Process, Product, and Price.
For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions, and perceptions gathered primarily from J.D. Power”s syndicated research in 2013. J.D. Power has identified the following companies as 2014 Customer Champions: Amazon.com, Amica Mutual, Apple, AvMed Health Plans, Bangor Savings Bank, Beneficial Mutual Savings Bank, Boost Mobile, Cadillac, Capital District Physicians Health Plan, Inc., Clark Public Utilities, Clay Electric Cooperative, Drury Hotels, Enterprise, First Citizens Bancorp, Four Seasons, Frost Bank, Good Neighbor Pharmacy, HealthPartners, Homewood Suites, Independent Health Association, Jackson EMC, Jaguar, JetBlue Airways, Lexus, Lincoln, MetroPCS, National, Neiman Marcus, NJM Insurance Co., Publix (Retail and Pharmacy), Quicken Loans, The Ritz-Carlton, Saks Fifth Avenue, Sawnee EMC, Scottrade, SECO Energy, SelectHealth, Southern Maryland Electric Cooperative, Southwest Airlines, SRP, Staybridge Suites, Straight Talk, Tennessee Farm Bureau, Texas Farm Bureau, TracFone, U.S. Cellular, Union First Market Bank, United Community Bank, USAA.
This group of 50 represents the highest-performing U.S. companies that deliver service excellence–both within their respective industry and across nine industries measured.
According to Jackson EMC President/CEO Randall Pugh, “We are honored to receive this distinction and be included in this elite group of U.S. companies. We have always known that we are committed to our customers and serve them to the best of our ability, and we appreciate this external confirmation from J.D. Power on behalf of our customers.”
Jackson EMC serves more than 212,000 meters and 199,600 individual account in portions of 10 Northeast Georgia counties.