No one understands the power of that new car smell like we do! Whether it’s brand new or just new to you, the excitement that comes with a new car just can’t be topped. Our vehicles play such a big role in our lives making that congested commute a little more pleasant, keeping our family and loved ones secure, delivering the memories of a great road trip. At Mall of Georgia Ford, we understand that buying and servicing your car with us is a big vote of confidence and we appreciate your trust. We work hard every day to provide you with great customer service and a unique dealership experience. Pay us a visit there might just be a new model with your name on it!
A Big Part of the Ford Family and a Big Part of the Community
We love it when we hear customers say, “We’re a Ford family.” Maybe their parents always bought a Ford. Or, better still, maybe it started with grandparents who always had a
Ford in the driveway. Now they’re continuing that tradition themselves and hopefully, passing it along to their
own children.
I feel the family ties myself. I’ve been with Berkshire Hathaway Automotive for 20 years and with Ford here for 13 years. I have team members that have been here as long as I have and we have those close family ties. Together, we work hard to treat our customers like we’d want our family treated with respect, honesty and care.
Treating our customers with care also extends to the community. Our community support is something we plan for and commit to every year. We support youth sports teams throughout the area and are very active supporters of our nearby schools North Gwinnett, Buford, Flowery Brand, Mill Creek, Collins Hills, Dacula and Lanier just to name a few. We’re particularly proud to have secured a grant from Ford Motor Company that we will combine with our own donation to provide a passenger van for the Hall County Boys and Girls Clubs.
These are just a few examples, but they reflect our family spirit and our commitment to supporting our community!
Erik Conley, General Manager
Service Department Gets a Make-Over
Most of us spend more time at the dealership to service and maintain our vehicle than we do when we make our purchase. The team at Mall of Georgia Ford knows that and is expanding and renovating their service department so that your experience is efficient, convenient and enjoyable. (Yep, enjoyable!)
This is as top-of-the-line as it gets, and we cant wait to share it with our customers, says Conley.
Whats in store?
- A completely redesigned and expanded customer lounge area, with added amenities
- A car wash
- 15-20 additional service bays
- The latest in diagnostic and repair technology and tools
- Plus the features youre already enjoying free WiFi, late drop offs, complimentary shuttle service, Ford service specials and coupons, military and senior discounts, and a customer loyalty program
We Want to Make it Easy for our Customers
At Mall of Georgia Ford, they put their customer service to the test and theyre at the head of the class. They are among the highest ranked Ford dealerships in the country when it comes to customer satisfaction.
Its also a goal to improve the ease of every transaction for the customer, in every department. We want to make it easier and faster to do business with us, says General Manager Erik Conley. I understand how important it is to a customer to not have to spend the day here.
In a recent independent focus group, Mall of Georgia Ford had one of the highest speed of transaction scores among the dealerships reviewed. That means less time sitting in the dealership and more time road testing your new car!
You can expect honesty and transparency, too. Our prices are online and we stick to them. No gimmicks, no games. Its what were about, says Conley.
The team at the dealership also gets high marks. All of their sales representatives and service advisors are Ford certified, and a significant number have master-level certification. That means youre working with the best in terms of knowledge, skills and expertise.
Get the Mall of Georgia Ford Mobile App
Think of it as your personal automotive mobile assistant! The Mall of Georgia Ford mobile app, available for iPhone and Android smart phones, helps you organize and manage every aspect of your vehicle, from initial purchase to service and maintenance and more. All at your fingertips.
You can browse inventory, shop model specifics, schedule service and track all aspects of a pre-paid maintenance plan. Youll also receive savings coupons on service, vehicle specials and other offers. Plus youll be able to track you loyalty points and status. Best of all, you can save and sync the service and maintenance history for your car a great way to maintain its value.
Finance with Ease
Weve all heard this time-tested advice shop for financing before you shop for your car. Makes sense, and you can do just that at the Mall of Georgia Ford Financing Department. They can pre-approve you for your loan and most of the application process can be done online. Check out the online car loan calculator for an instant car loan rate, and then move on to the online finance application.
Worried about your credit? Mall of Georgia Ford has strong relationships and is committed to finding you the perfect car loan company to suit your car finance needs.
Interested in re-financing an existing car loan? They do that too!
Mall of Georgia Ford
866-398-4209
mallofgeorgiaford.com
4525 Nelson Brogdon Blvd. Buford, GA, 30518
